Returns & Refund Policy

At Havens New, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy:

1. 30-Day Return Period: You have 30 days from the date of purchase to return any item.

2. Eligibility: To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

3. Return Process:

   • Contact our customer service team at sales@havensnew within 30 days of receiving your item.

   • Provide your order number and reason for return.

   • Our team will provide instructions on how to return your item.

4. Refunds:

   • Once we receive your returned item and inspect its condition, we will process your refund.

   • Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

5. Exchanges:

   • If you need to exchange an item, please contact our customer service team to arrange the exchange.

6. Shipping Costs:

   • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

7. Non-Returnable Items:

   • Some items are non-returnable, including gift cards and downloadable software products.

If you have any questions about our refund policy, please contact us at sales@havensnew.com.